About 10 days ago, we shipped ThePetCheckup kit to a customer in Australia. Although we have shipped to Australia many times, this package was held for 5 days by the Department of Agriculture, Fisheries and Forestry.
They sent a letter to our customer who explained to them what was in the kit (a home urine test for dogs and cats) and the package was then released to her.
Apparently, the woman at the Department was very interested in ThePetCheckup as she has two cats — one who has a recurring bladder infection. Maybe she will become our next Australian customer!